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Albatross helps premium and luxury brands adapt to an evolving landscape.

Many consumers no longer think of brands as simply providers of products, but as a part of their lifestyle. They expect brands to deliver distinctive and memorable customer experiences and build long-lasting relationships with them.

 Our mission is to help these brands adapt to this changing reality, by transitioning from a transaction-based service model towards a personalized relationship and emotional model.

As the customer experience agency of choice for premium and luxury brands, Albatross provides tailored programs combining staff feedback sessions, multi-touchpoint customer experience evaluation, customer and retail insights, and training and coaching. These offer our clients an end-to-end solution that engages staff, inspires customers, and builds long-lasting emotionally-driven relationships.

 Over 200 premium and luxury brands worldwide trust their customer experience to Albatross.

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17 Worldwide Offices, 26 Nationalities, 13 Languages
We are a truly global company with a passion for superior customer experience that is internationally consistent and locally relevant. Our diverse teams of experience analysts and retail trainers work with consumers and staff in every market in their own language and cultural context, guaranteeing that your brand experience is delivered perfectly on the ground.

Work with Us

  • Clients
    Learn how Albatross can elevate your customer experience.
    We have been the world leader in customer experience optimization for luxury brands for over ten years. Find out what we can do for you.
  • Evaluators
    Earn rewards for sharing your experiences with brands.
    Every month we offer thousands of paid surveys and store evaluation visits worldwide. Work with Albatross and make shopping better.
  • Careers
    Improve customer experiences worldwide.
    We’re always looking for innovative and ingenious people to help us take customer experience to the next level. Does that sound like you?